Simply select your preferred bag and colour, add it to cart, and proceed to checkout. You’ll receive an order confirmation by email once completed.
We currently accept all major credit and debit cards through Shopify Payments.
We currently ship within Hong Kong and the Philippines.
More locations will be added soon — sign up to our newsletter to stay updated.
Orders are typically processed within 2–3 business days and delivered within 7–10 business days depending on your location.
Yes. Returns are accepted within 14 days of delivery, provided items are unused and in original condition.
Please visit our Returns Form
or email support@knue.com
with your order number. Refunds are processed within 7 days after the item has been received.
To maintain your KNUÉ bag, store it in its dust bag, avoid prolonged sunlight, and wipe gently with a dry cloth